Instructions for setting up SSL VPN connections via FortiClient for Remote Access to VM's


1. Open up the Google Play Store and search for FortiClient VPN.

2. Install FortiClient VPN.

3. Once it’s installed go ahead and open the app.

4. Once it’s open you should see the option to add a VPN connection at the bottom.

5. For ‘VPN Name’ this can by anything you want (Ex: COMPANYNAME) also make sure to select SSL VPN at the bottom then hit ok.

6. On the next screen you’ll put in the values below.

7. For ‘Server’ put in

8. For ‘Port’ put in 10443

9. For ‘Username’ put in your domain credentials (Ex: YOURDOMAIN\jdoe)

10. You don’t need to put anything in certificate.

11. Make sure ‘Check server certificate’ is disabled.

12. You don’t need to put anything for ‘CA server certificate

13. Then hit the back arrow, you should then see the option to connect.

14. Once you hit connect it will prompt you to enter your password. This will be your domain password.

15. Once it’s successfully connected you can move on to the RD Client configuration.

1. Open up the App Store and search for FortiClient and install it.

2. Once you have it installed go ahead and open the app.

3. It should prompt you to add a new VPN Gateway. Enter the following information to configure the VPN.

4. For the 'VPN name' it can be anything you want (Ex: YOURVM)

5. For ‘Host Name’ put in

6. For ‘Host Port’ put in 10443

7. For ‘Username’ put in your domain credentials (Ex: YOURDOMAIN\jdoe)

8. You may check the option to save password if you’d like, that’s entirely up to you.

9. Make sure both client and server certificate sliders are disabled (Slider to the left)

10. Go ahead and hit save in the top right.

11. If it did not bring you back to the main screen hit the ‘Back’ button.

12. You should then see the option to connect, this will prompt you for your domain password (The one you use to login to the remote).

13. Once it's successfully connected you can move on to the RD Client configuration portion.


[RD Client Configuration]
1. Open up your respective app store (Google Play or the App Store) and search for RD Client.

2. Make sure to select the Microsoft RD Client app which should have a red icon.

3. Once installed go ahead and open up the app.

4. You should be on the page where it says no desktops. (If you do not see this make sure to select the Desktops tab).

5. Hit the plus in the top right of the app to add a new connection and select Desktop.

6. For the ‘PC Name’ put in the IP of the remote server. (If you do not have this handy, put in a support ticket and we will provide the IP for you.)

7. For ‘User name’ select the dropdown and select ‘Add user account’

8. Here you will put in your domain credentials (Ex: YOURDOMAIN\jdoe) for the ‘User name’ and your domain password for the ‘password’ and hit save.

9. Make sure that user account is selected on the screen where you see the hostname.

10. Hit save in the top right.

11. This should bring you back to the main screen where you should now see the new connection we’ve just set up.

12. So long as you’re connected via the FortiClient VPN all you need to do is click on that icon to connect. It may warn you about certificates, just hit ok and don’t remind me again if prompted.



Below are instructions on setting up FortiClient and the remote desktop icon in order to connect remotely (Outside of the office). If you’re in the office and the machine will not be used outside of it you can skip to Remote Desktop Icon instructions.

First, check to see if FortiClient is already installed. It will be in one of two places (Could be in both if installed). Look for a red shield icon on the desktop that says FortiClient, or in the Windows Start Menu start typing FortiClient. If it is already installed you can skip to the VPN Configuration steps.

[Installation Instructions]
1. Go to our website

2. Click on Support in the top right of the page, that should bring you down to where you see a          few different links.

3. Typically you will be downloading the FortiClient SSL VPN (64bit) – You can check which version you need by pressing these two buttons on your keyboard at the same time (Windows + Pause/Break).

3a. On the Computer Information screen that appears look under System type: It will list your system as 64-bit or 32-bit. Download the FortiClient SSL VPN option that matches with your system type.

4. Open up your downloads by pressing CTRL + J and run the file that was just downloaded (FortiClient)

5. Choose next and agree on any prompts that appear during the installation.

[VPN Configuration Instructions]
1. Open up FortiClient by double-clicking the icon on the desktop or opening it from the Windows Start menu.

2. You should see the option to add or configure a VPN connection, go ahead and click on that.

3. For ‘Connection Name’ you can name it anything you’d like (Ex: YOURCOMPANYNAME) just something friendly that you will remember what it pertains to, it does not matter.

4. ‘Description’ can be left blank.

5. For ‘Remote Gateway’ enter – Then put a check in the customize port box and input 10443 as the port number.

6. For ‘Client Certificate’ make sure it’s set to none.

7. For ‘Authentication’ go ahead and select ‘save login’.

8. For ‘Username’ it will be your domain credentials (Ex: YOURDOMAIN\jdoe – You must make sure that it is a backslash) – Also put a checkbox in ‘Do not Warn Invalid Server Certificate’.

9. Hit Save.

You should now see the option for credentials to login to the VPN (The username should already be filled from the setting prior, the password will be your domain password)

Once you’ve entered your domain password go ahead and hit connect, it will take a few moments to complete and once you’re connected we can move on to configuring your RDP (Remote Desktop) icon.

[Remote Desktop Icon]
You should already have an icon on your local machines desktop, if this is a new machine or you do not have one follow these instructions to set up the icon.

1. From the start menu type in Remote Desktop Connection and open the application.

2. Click the Arrow to ‘Show Options’ in the bottom left.

3. ‘Computer’ will be the IP of the remote server. (If you do not have this, submit a ticket and you will be provided with the IP of your remote server)

4. For 'username' it will be your domain credentials (Ex: YOURDOMAIN\jdoe)

5. If you have multiple monitors click on the ‘Display’ tab and select use all of my monitors for this connection.

6. If you have local printers you would like access to click on the ‘Local Resources’ tab and ensure that there is a check next to printers at the bottom.

7. Return to the ‘General Tab’ and hit ‘Save as’ at the bottom. Save this icon to your desktop and name it whatever you’d like (Ex: COMPANYNAME-Remote)

8. Now navigate to your desktop and double-click on the RDP icon to connect to the remote.

9. It will prompt you to enter your password (Domain password for connection to the remote). If you’d like to avoid having to enter this every time put a checkbox next to Remember.


10. It will flash a yellow warning about machine certificates hit yes and do not warn me next time.

That’s all there is to getting connected. In the event that you’re unable to connect to the VPN double-check you’ve spelled your username correctly and have used the correct format (DOMAIN\USERNAME). If you’re still having trouble check to see that you have an internet connection. If you do have an internet connection and you’re in a public area (Hotel, Coffee Shop, etc) there is a small chance that they will be blocking the VPN. More likely than not you’re either not set up for the SSL VPN connection (In which case just submit a ticket from our website and we’ll get you squared away as soon as possible) or you don’t have a stable internet connection from your location.

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